Returns & Refund Policy
Last updated: September 2026
At Fast Sleeping Tablets, customer satisfaction, safety and transparency are important to us. This Returns & Refund Policy explains when a return or refund may be available for products or services purchased through our website.
Because healthcare and medicinal products are subject to specific UK requirements, some products may be excluded from our standard returns process.
1. Our Returns Policy
Returns can only be accepted where the product is eligible for return and the relevant legal and safety requirements have been met.
For health-related products, medicines and other regulated items, additional restrictions may apply.
Where a product has been supplied as part of a prescription or clinical service, the return and refund process may also be subject to the policies and requirements of the relevant prescriber or pharmacy.
2. Medicines and Prescription Products
For safety reasons, medicines that have been supplied and delivered may generally not be accepted for return for resale.
This is because the storage, handling and security of a medicine cannot necessarily be verified once it has left the control of the pharmacy or authorised supplier.
If a medicine has been received in error, has been damaged during delivery, appears defective, or there is another concern about the supplied product, please contact us as soon as possible.
The matter can then be reviewed and, where appropriate, arrangements can be made with the relevant pharmacy or healthcare provider.
Medicines should never be returned by post unless specific instructions have been provided.
3. Damaged or Incorrect Items
If your order arrives damaged, incomplete or different from what was ordered, please contact customer support promptly.
The following information may be requested:
-
Order number
-
Name and contact details
-
Description of the problem
-
Photographs of damaged packaging or products
-
Relevant delivery information
Once the issue has been reviewed, an appropriate resolution may be offered. Depending on the circumstances, this may include a replacement, refund or other remedy.
4. Unopened and Eligible Products
Where a non-medicinal product is eligible for return, it should normally be:
-
Unused
-
Unopened
-
In its original packaging
-
In a resalable condition
-
Returned within the applicable return period
Certain healthcare, hygiene or personal-use products may be excluded from return once opened where this is permitted by law.
5. Refunds
Where a refund has been approved, the refund will normally be made using the original payment method.
The time taken for the money to appear in your account can depend on your bank or payment provider.
Where a refund is required under applicable UK consumer law, the relevant statutory rights will be respected.
Nothing in this policy is intended to remove or restrict any consumer rights that cannot legally be excluded.
6. Cancellation Before Dispatch
If you wish to cancel an order, please contact us as soon as possible.
Where an order has not yet been processed or dispatched, cancellation may be possible.
Once a medicinal product has entered the dispensing, clinical or delivery process, cancellation may no longer be possible depending on the circumstances and applicable requirements.
7. Clinical Assessment Fees
Where an online clinical assessment or healthcare consultation has been requested, the service may begin before any medicine is supplied.
If the assessment has already been carried out by a healthcare professional, the assessment fee may not be refundable simply because treatment is not subsequently considered clinically appropriate.
Any specific cancellation or refund terms applicable to a clinical service will be explained before payment where required.
8. Failed or Incomplete Assessments
If an online assessment cannot be completed because required information has not been provided, additional information may be requested before the assessment can proceed.
Where a clinical assessment has not yet been started, cancellation may be possible depending on the circumstances.
Where professional clinical work has already been carried out, any applicable refund will be determined according to the service terms and relevant consumer requirements.
9. Refunds for Unsuitable Treatment
A medicine should never be taken simply because it has been purchased.
If a healthcare professional determines that a particular treatment is not appropriate, the relevant clinical or pharmacy process will be followed.
If you experience an unexpected reaction or have concerns about a medicine, medical advice should be sought rather than stopping or changing treatment without appropriate guidance.
10. Delivery Problems
If an order does not arrive within the expected delivery period, please contact us so that the delivery can be investigated.
Where an item has been lost, damaged or incorrectly delivered, the appropriate delivery or replacement process can be considered.
For prescription medicines, additional procedures may apply because of the nature of the product.
11. How to Request a Return or Refund
To request a return or refund, please contact:
Fast Sleeping Tablets
Email: [Insert customer service email]
Telephone: [Insert telephone number]
Please include:
-
Your name
-
Order number
-
Date of purchase
-
Reason for the request
-
Details of the product or service concerned
A request will then be reviewed and further instructions will be provided where appropriate.
12. Refund Processing
Once a refund has been approved, it will normally be processed to the original payment method.
The exact processing time may vary according to the payment provider or bank.
You will be informed if any additional information is required before the refund can be processed.
13. Statutory Consumer Rights
Nothing in this Returns & Refund Policy affects your statutory rights under applicable UK consumer law.
Where goods or services are faulty, not as described, or otherwise fail to meet applicable legal requirements, the remedies available under UK law will apply.
For distance purchases, cancellation rights may also apply in certain circumstances, although statutory exceptions can exist for particular goods and services, including certain healthcare and sealed products.
14. Policy Updates
This policy may be updated when our services, legal requirements or business processes change.
The latest version will always be published on this page, with the date of the most recent update shown at the top.
15. Contact Us
If you have questions about returns, cancellations or refunds, please contact our customer service team.